HSBC Hong Kong, as an internationally renowned financial institution, offers a wide range of banking services globally. This includes personal savings, investment wealth management, and corporate financial services, demonstrating HSBC's extensive business foundation. However, due to changes in personal needs, relocation, or service adjustments, customers may need to close their accounts at HSBC.

Basic Requirements for Account Closure

Differences between Personal and Corporate Accounts

Personal accounts typically require the presence of the account holder, while corporate accounts may require the participation of a legal person or authorized representative.

Essential Identity Proof Documents

Valid identification, such as a Hong Kong Identity Card or passport.

Account Balance Requirements

Ensure there is no negative balance in the account; some accounts may need to maintain a minimum balance until closure is completed.

Closure Process for Different Types of Accounts

Current Accounts: Typically involves filling out a specific closure form and ensuring all transactions are completed.

Time Deposit Accounts: May require waiting for the deposit term to end or paying a penalty for early withdrawal.

Investment Accounts: Liquidate all investment products, which may require additional processing time.

Loan Accounts: Must settle any outstanding loans or transfer them to another bank.

Account Closure Process

HSBC values each customer and strives to meet their banking service needs. However, if a customer decides to close their account, they need to visit a nearby HSBC branch in Hong Kong to complete the necessary procedures. Alternatively, the following forms can be downloaded and mailed to us.

Mailing Forms

Comprehensive Wealth Management Account Form

Other Personal Account Forms

Mailing Address

HSBC Hong Kong Central Post Office P.O. Box 72677 (The Hongkong and Shanghai Banking Corporation Limited)

To Ensure Smooth Closure

If you plan to mail the account closure forms to us and your account has a balance, ensure you have filled out the "Instructions for handling the balance/service of the above account" section in the form.

If you are using our safe deposit box service, please arrange to end the service within 3 months after requesting account cancellation.

HSBC may also contact you by phone to verify information to complete the account cancellation process. Ensure your phone number recorded with the bank is correct. Otherwise, contact HSBC to update your personal information.

If your signature does not match the one in the bank's records, your account will not be canceled. HSBC will notify you by letter to cancel the account in another way.

Special Circumstances for Account Closure

Non-Hong Kong Residents: May need to provide additional identity and residence proof.

Minors' Accounts: Require the consent and participation of a guardian.

Deceased Account Holder: Requires the provision of the deceased's death certificate and relevant documents from the legal heirs.

Time and Fees for Closure

HSBC processes applications within 3 working days of receipt.

Closing a comprehensive account with HSBC Hong Kong usually does not incur a fee.

Current and Savings Accounts: Typically no fee for closure, but fees may apply in cases of inactivity or low balance.

Time Deposit Accounts: Early termination may incur penalties or fees.

Investment Accounts: Closure may involve transaction or management fees.

Business/Corporate Accounts: May have a more complex fee structure, including account management and transaction fees.

Post-Closure Considerations

Bank Account Statements/Notices

Once the account is closed, you will not be able to view electronic statements/notices through online banking. Consider printing or downloading all electronic statements/notices of the account before closure to retain complete records.

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